The accessibility of our Website (reachable at https://zastrpay.com/) and Web Application (reachable at https://app.zastrpay.com/) is very important to us.
Applicable Requirements
C2D Payment Solutions Ltd. (hereinafter under its registered trademark “Zastrpay”) is a company registered in Malta and licensed and supervised by the Malta Financial Services Authority (MFSA) as an electronic money institution according to the Financial Institutions Act 1994 (Cap. 376).
As Zastrpay’s end customers are based in Germany and Austria, Zastrpay ensures that, apart from complying with the Maltese transposition of Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on accessibility requirements for products and services (hereinafter the “Directive”), the German and Austrian transposition of the Directive is also complied with.
Accessibility requirements for Germany
The Accessibility Reinforcement Act transposing the Directive and amending other laws (Barrierefreiheitsstärkungsgesetz, “Accessibility Reinforcement Act”) entered into force on the 28th of June 2025. The requirements under the Accessibility Reinforcement Act relevant in connection with our services are set out in particular in Sections 14 and 3 para 1 of the Accessibility Reinforcement Act, as well as in the Ordinance to the Accessibility Reinforcement Act (Verordnung über die Barrierefreiheitsanforderungen für Produkte und Dienstleistungen nach dem Barrierefreiheitsstärkungsgesetz).
Accessibility requirements for Austria
The Federal Accessibility Act for products and services (Barrierefreiheitsgesetz, “Accessibility Act”) transposing the Directive entered into force on the 28th of June 2025. The requirements relevant in connection with our services are set out in particular in Section 4 para 3 and Annex 1, Sections 3 and 4 as of the Accessibility Act.
Accessibility requirements for Malta
The Accessibility Measures (European Accessibility Act) Regulations (S.L. 627.03, “Regulations”) transposing the Directive entered into force on the 28th of June 2025. The requirements under the Regulations relevant in connection with our services are set out in particular in Regulation 4 and Annex I.
Description of Services
Zastrpay’s services enable its customers to transform their cash into electronic money to be used for the purchase of goods and services from merchants who accept such electronic money.
Customers may be issued with electronic money on their electronic wallet by depositing cash at any of the physical locations of the Zastrpay Acceptance Partner Network. Customers may also redeem their electronic money back into cash at these locations.
The process of depositing and redeeming cash is designed to be as fast and seamless as possible for the Customer using the Web Application. This is done by scanning the Quick Response (QR) Code generated through the Web Application at any of the Zastrpay Acceptance Partner Network locations.
The purchase of goods and services from the merchants (who are also registered as merchants with Zastrpay) is completed by the customers by transferring the electronic money in their electronic wallet to the merchants’ wallets either seamlessly through the merchants’ platforms or through a direct wallet transfer initiated by the customer through Zastrpay’s Web Application. Merchants may also transfer their electronic money to the customers’ electronic wallet at any time.
You can find a further description of our services and explanations on how we carry them out, as well as general information on the conclusion of contracts under the following link: https://zastrpay.com/en/terms-and-conditions/.
Measures to support accessibility
The Web Content Accessibility Guidelines (“WCAG”) define the requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA.
We reflect the WCAG 2.2 Level AA standards in relation to the colors, font sizes, focus indicators, touch target sizing, and scaling of our Website and Web Application. Moreover, we ensure that all interactive elements have the correct semantic roles and logical order, while also being fully navigable by keyboard. Basic compatibility with screen readers is also ensured.
In our pursuit to ensure accessibility on an ongoing basis, we strive to implement measures to assess and improve the accessibility of our Website and Web Application. In this regard, our Website and Web Application were assessed by an external accessibility expert.
If you encounter any accessibility issues while using our Website or Web Application, please contact us by email on contactus@zastrpay.com, or through the following link: https://zastrpay.com/en/contact/.
The competent market surveillance authority in Germany is the Market Surveillance Body of the Federal States
for the Accessibility of Products and Services (Marktüberwachungsstelle der Länder für die Barrierefreiheit
von Produkten und Dienstleistungen):
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen
Carl-Miller-Str. 6
39112 Magdeburg
Germany
Phone number: +49 3·9·1 56 76 97 0
Email: kontakt@mlbf-barrierefrei.de
The competent market surveillance authority in Malta is the Commission for the Rights of Persons with
Disability:
Commission for the Rights of Persons with Disability
G5 Offices
Salvu Psaila Street
Birkirkara
Malta
Phone number: +356 2226 7600
Email: helpdesk@crpd.org.mt
The competent market surveillance authority in Austria is the Federal Office for Social Affairs and
Disability/Social Ministry Service (Bundesamt für Soziales und Behindertenwesen/Sozialministeriumservice):
Sozialministeriumservice LSt OÖ
Abteilung OÖ6
Gruberstraße 63
4021 Linz
Austria
Phone number: +43 0732 7604-0
Email: post.oberoesterreich@sozialministeriumservice.at
This declaration was created on 28.06.2025 and updated on 23.02.2026.