FAQ

Zastrpay is a digital payment account that allows you to use cash to pay online or withdraw cash at any of our partner shops, all through a simple QR code.

You can use Zastrpay for free, there are no fees or any additional costs for you.

Zastrpay QR codes can be used in any partner shops which support our services. You can find the list of locations in our shop locator.

You can register for a Zastrpay account directly on our website www.zastrpay.com. Just click on the register button and follow the steps as instructed. You will then need to present a valid identity document in one of our partner shops to complete the verification of your account.

Zastrpay is a regulated financial institution and is obliged to follow the regulation which includes the verification of customers’ identity. To use your Zastrpay account for payments and/or withdrawals, you will need to complete the full verification process.

To verify your identity, we require a valid document which can be any of the following and must not be expired at the time of registration:

1. Identity Card
2. Residence Permit
3. Passport

Please note that Visa cards, bank cards, health insurance cards, transportation cards, driving licenses or any other document which does not fall in the categories above is not accepted for identity verification purposes.

Should we be unable to verify your address upon registration, you will receive an email from us with further instructions.

To verify your residential address, we accept any of the following documents and which cannot be older than 6 months:

1. Utility bill – water/gas/electricity
2. Bank statement or official letters from a bank or financial institution
3. Address registration documents
4. Any document issued by a government entity

Please note that invoices for product/service purchases, mobile phone bills, insurance documents or payslips are not accepted for address verification purposes.

You can submit your documents safely through our Zastrpay customer portal. Just navigate to our website, login to your account and follow the instructions on screen. You may also be prompted to submit documents during payments which is equally safe and convenient.

A QR code is a scannable image that can be instantly read using a smartphone camera. Zastrpay QR codes allow you to deposit or withdraw money just by showing your QR code in one of our partner shops.

Generating a payment QR code is simple. Just choose Zastrpay as your payment method at our partner websites/merchants’ checkout. Once redirected to Zastrpay, login to your account, follow the instructions on screen and click on "Generate QR Code" to create it instantly.

Your payment QR code is valid for 15 minutes.

After closing the app or page, simply log in again on either www.zastrpay.com or app.zastrpay.com/login and go to "Active QR Codes" on the main screen. From there, choose "Show QR Code" to access your existing QR code.

Your recent transactions and their status will be displayed in your Zastrpay account, on the "Home" screen. For a detailed transaction history, you can also check the "Transactions" tab on the bottom menu.

You can find your transaction history by logging in to your Zastrpay account and clicking on the "Transactions" tab on the bottom menu.

It may happen that you do not receive an SMS from Zastrpay because notifications are disabled on your phone. To ensure that you receive SMS notifications, please check that they are activated in your smartphone's settings. Here's how to check and adjust this for Apple and Android devices:

For Apple (iPhone):

1. Open the Settings app.
2. Scroll down and select Messages.
3. Make sure the Allow Messages option is checked.
4. Go back to Settings and select Notifications.
5. Find the Messages app and make sure notifications are turned on (toggle is green).
6. Also check whether Do Not Disturb or Airplane Mode is on, as these could prevent messages from being delivered.

For Android:

1. Open the Settings app.
2. Select Apps & notifications or simply Notifications (depending on your device).
3. Select the Messages app from the list of apps.
4. Make sure notifications are turned on.
5. Check whether airplane mode is on or whether you are in Do Not Disturb mode, as this may prevent text messages from being delivered.

If you still don't receive SMS from Zastrpay, it might also help to restart your phone or reset your network settings.

1. If you no longer have access to your old mobile number:

• On our login page, choose 'My mobile number changed'.
• Enter your old mobile number, click Next and select ‘I don't have access to my mobile number’.
• Enter your PIN.
• A 6-digit code will be sent to your registered email.
• Enter the new number.
• You'll receive an SMS with a 6-digit verification code.

2. If you can login to your account and need to update your mobile number:

• Click your profile initials icon in the top right corner.
• Select Settings > Change Mobile Number.
• Enter your PIN and the new number.
• You'll receive an SMS with a 6-digit verification code.

3. If you’ve forgotten your mobile number, please reach out to us at: contactus@zastrpay.com

1. If you've forgotten your PIN:

• On the login screen, enter your mobile number and click the login button.
• Select the Forgot PIN option.
• You'll receive an SMS with a 6-digit code.
• After verifying your mobile number, another 6-digit code will be sent to your registered email.
• Set your new PIN and confirm it by entering it again to complete the process.

2. If you wish to change your PIN:

• Log in to your Zastrpay account.
• Click on your profile initials in the top right corner.
• Navigate to Settings > Change PIN.
• Enter your current PIN and then input the new PIN twice.

To update your email, please follow the steps below:

• Log in to your Zastrpay account.
• Click your profile initials in the top right corner.
• Select Settings > Change Email.
• Enter your PIN and the new email.
• You'll receive a 6-digit code via email to verify the change.

For account closure requests, please feel free to reach out to us via email at: contactus@zastrpay.com.

Rest assured, our services come at no cost to you, and we're fully committed to ensuring your satisfaction with our platform.